They don’t work in the showrooms or on the sales floors. But hundreds of team members at Toyota Parts Centers are key to keeping our customers satisfied and maintaining the company’s service standards.
Toyota’s Parts Centers procure and ship service parts to support dealers across the country. It’s a big operation. Here’s what you need to know:
NAPCK is the company’s largest parts procurement and distribution facility under one roof. It’s housed on an 86-acre site in northern Boone County, Kentucky – near Cincinnati. The warehouse alone covers nearly 800,000 square feet. To put it in perspective, that’s roughly the size of 18 football fields. Inside, you’d have enough parking space for 22 Boeing 747 jets, or 8,700 Camrys.
Part and Parcel -- Like it's counterpart in California, the North American Parts Center, Kentucky, keeps dealers stocked with the parts and accessories they need to service Toyota and Lexus customers around the world.
By the Numbers
Team members at NAPCK stay busy. They receive and ship about nearly a half a million parts per day! And things are always moving: On average, team members receive or ship one pallet load of parts every 30 seconds. Parts arrive from one of nearly 800 suppliers. Virtually any part you need for a Toyota or Lexus can be found at NAPCK.
Once the parts are ready to ship out from NAPCK, they’re headed to one of 20 distribution centers in the United States, Canada, Hawaii, Puerto Rico, Mexico, Guam, American Samoa, Japan or Belgium.
Best of the Best
NAPCK employs about 540 team members. When the facility opened in 2001, it received nearly 14,000 job applications.
Driving Success -- NAPCK employs about 540 team members who make sure they get the right parts to the right places at the right time.
NAPCK participates in the National Scrap Program. Old vehicle bumper covers and other scrap parts are recycled into plastic pellets. Those pellets are repurposed to build new, plastic automotive parts. The parts center also developed collapsible packaging that can be reused an average of 14 times, eliminating about 608,600 pounds from landfills.
By Kristen Orsborn